Last Updated: 2026/08/19
Great Lakes Carbide Supply (“GLCS”, “we”, “us”, or “our”) respects the privacy of our customers, website visitors, suppliers, and other individuals whose personal information we handle.
This Privacy Policy explains how** Great Lakes Carbide Supply**, collects, uses, discloses, protects, and retains personal information.
We handle personal information in accordance with applicable Canadian privacy legislation.
1. What Is Personal Information?
Personal information generally means information about an identifiable individual.
Depending on the circumstances, information associated solely with a business or organization may not constitute personal information. However, information identifying an individual working for or associated with a business may still be personal information.
2. Information We May Collect
Depending on how you interact with GLCS, we may collect information including:
Contact Information
* name;
* business name;
* job title;
* billing address;
* shipping address;
* telephone number; and
* email address.
Account Information
If you create a website or customer account, we may collect:
* username or account identifier;
* account contact information;
* order history;
* saved addresses;
* customer preferences; and
* other information associated with the account.
Passwords are handled through our website and authentication systems and should not be shared with GLCS personnel.
Order and Transaction Information
When you place an order or request a quotation, we may collect:
* products ordered;
* quantities;
* pricing;
* discounts;
* tax information;
* shipping details;
* invoices;
* payment status;
* transaction identifiers;
* returns;
* credits; and
* related correspondence.
Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method, payment providers may collect information such as:
* credit or debit card details;
* billing information;
* transaction authorization information; and
* fraud-prevention information.
GLCS may receive transaction confirmations, payment status, partial payment identifiers, and other information necessary to administer the transaction without necessarily receiving complete payment-card information.
The handling of payment information may also be subject to the privacy policies and security practices of the applicable payment provider.
Communications
We may retain information you provide when you:
* email us;
* telephone us;
* submit a website form;
* request a quotation;
* make a warranty claim;
* request a return;
* communicate with customer service; or
* otherwise correspond with GLCS.
Website and Technical Information
When you use our website, our systems and service providers may automatically collect technical information such as:
* IP address;
* browser type;
* device type;
* operating system;
* pages viewed;
* referring website;
* date and time of access;
* approximate geographic information derived from network information;
* website interactions; and
* cookie or similar technology identifiers.
## 3. Why We Collect and Use Information
GLCS may collect and use personal information for reasonable business purposes including:
* processing and fulfilling orders;
* providing quotations;
* establishing and administering customer accounts;
* processing payments;
* arranging shipping and delivery;
* communicating order and shipping status;
* processing returns, credits, refunds, and warranty claims;
* providing customer service and technical assistance;
* responding to inquiries;
* maintaining transaction and accounting records;
* administering customer credit arrangements;
* detecting or preventing fraud, misuse, or security incidents;
* protecting GLCS, our customers, and our systems;
* operating, maintaining, troubleshooting, and improving our website;
* understanding how customers use our website;
* complying with tax, accounting, legal, and regulatory requirements;
* establishing, exercising, or defending legal claims; and
* carrying out other purposes identified at or before the time information is collected.
We will not collect, use, or disclose personal information for purposes that are unreasonable or contrary to applicable law.
4. Consent
Where consent is required, GLCS will obtain consent appropriate to the nature and sensitivity of the information and the circumstances in which it is collected.
Consent may be express or, where permitted by law, implied from the circumstances.
You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide a product, service, account, or feature where the information is reasonably necessary to provide it.
5. Orders and Transactional Communications
When you place an order or maintain a customer account, GLCS may send communications necessary to administer the business relationship.
These may include:
* order confirmations;
* invoices;
* payment communications;
* shipping notifications;
* backorder updates;
* return or warranty communications;
* account notices; and
* customer-service correspondence.
These operational communications are separate from optional promotional marketing communications.
6. Marketing Communications
Where permitted by law, GLCS may send information concerning products, promotions, new products, special offers, company news, or other commercial information.
Where consent is legally required, we will obtain the appropriate consent before sending such communications.
Marketing communications sent electronically will include an unsubscribe mechanism where required by applicable law.
You may unsubscribe from marketing communications at any time.
Unsubscribing from marketing communications will not prevent us from sending communications necessary to process an existing order, administer an account, respond to a request, or otherwise carry out an existing business relationship.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
* maintain website sessions;
* operate shopping-cart functionality;
* remember user preferences;
* maintain account login sessions;
* improve website security;
* understand website traffic and performance;
* identify technical problems; and
* support analytics or advertising features where enabled.
Some cookies are necessary for the website and online store to function properly.
Other cookies may be provided by third-party services used by GLCS.
You may be able to block or delete cookies through your browser settings. Disabling certain cookies may prevent some website features, including shopping-cart or account functions, from operating properly.
8. Analytics
GLCS may use website analytics services to understand how visitors use the website and to improve website performance, navigation, content, and product offerings.
Analytics providers may receive technical information such as IP addresses, browser and device information, pages viewed, referral information, and website interactions.
Where required, analytics or similar non-essential technologies will be used subject to applicable consent requirements.
9. When We May Share Personal Information
GLCS does not sell personal information as a business activity.
We may disclose personal information to third parties where reasonably necessary to operate our business or provide requested products and services.
These third parties may include:
* payment processors;
* banks and financial institutions;
* website hosting providers;
* e-commerce and software providers;
* shipping carriers and freight companies;
* manufacturers and suppliers;
* warranty service providers;
* information-technology and cybersecurity providers;
* email and communication providers;
* analytics providers;
* accountants, lawyers, insurers, and professional advisers;
* collection agencies where legally appropriate;
* government authorities; and
* law-enforcement or regulatory bodies where required or permitted by law.
We seek to limit information disclosed to service providers to information reasonably necessary for the purpose for which the provider has been retained.
10. Manufacturers and Warranty Claims
When a customer requests warranty assistance, technical support, product investigation, or similar manufacturer assistance, GLCS may provide relevant information to the applicable manufacturer, supplier, or authorized service provider.
This may include:
* customer contact information;
* product information;
* serial or lot numbers;
* purchase information;
* photographs;
* descriptions of the issue; and
* other information reasonably necessary to administer the claim.
11. Shipping Providers
GLCS may provide shipping carriers, freight companies, brokers, and logistics providers with information necessary to deliver an order.
This may include:
* recipient name;
* company name;
* shipping address;
* telephone number;
* email address;
* order or shipment reference information; and
* customs or import information where applicable.
12. Service Providers Outside Canada
Some of the service providers used by GLCS may operate, process information, or store information outside Canada.
As a result, personal information processed by these providers may be subject to the laws of another country and may be accessible to courts, law-enforcement agencies, national-security authorities, or other governmental authorities in that jurisdiction where permitted by its laws.
GLCS’s policies concerning service providers outside Canada and information about the countries in which such providers may process information will be made available upon request where required by applicable law.
Questions regarding service providers outside Canada may be directed to our Privacy Officer using the contact information at the end of this policy.
## 13. Business Transfers
If GLCS or substantially all or part of its business or assets is sold, merged, reorganized, financed, or transferred, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.
Appropriate steps will be taken to protect personal information as required by law.
14. Legal Requirements
GLCS may use or disclose personal information without consent where permitted or required by applicable law.
This may include circumstances involving:
* compliance with a court order, subpoena, warrant, or other lawful requirement;
* government, tax, customs, or regulatory obligations;
* fraud prevention or investigation;
* collection of a debt;
* investigation of a breach of an agreement or law;
* emergencies involving safety; or
* establishing, exercising, or defending a legal claim.
15. Information Security
GLCS uses reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of personal information in our custody or control.
These safeguards may include measures relating to:
* access controls;
* passwords and authentication;
* secure website connections;
* software and system security;
* employee access;
* backups;
* service-provider selection; and
* secure disposal of records.
No method of electronic transmission or information storage can be guaranteed to be completely secure.
If a privacy or security breach occurs, GLCS will investigate and take appropriate action, including notification to affected individuals and privacy regulators where required by applicable law.
16. Retention
GLCS retains personal information only for as long as reasonably necessary to:
* fulfill the purposes for which it was collected;
* maintain appropriate business and transaction records;
* meet tax, accounting, warranty, contractual, and regulatory requirements;
* resolve disputes;
* prevent fraud; and
* satisfy applicable legal obligations.
Different categories of information may be retained for different periods.
When personal information is no longer reasonably required, GLCS will securely destroy, delete, or anonymize it where appropriate.
17. Accuracy
We make reasonable efforts to ensure that personal information used to make decisions or provide services is accurate, complete, and reasonably current.
Customers are encouraged to update their account and contact information when it changes.
18. Access and Correction
Subject to applicable law, you may request:
* information about whether GLCS holds personal information about you;
* access to personal information held about you;
* information concerning how that information has been used or disclosed; and
* correction of inaccurate or incomplete personal information.
GLCS may need to verify your identity before processing a privacy request.
Certain information may be withheld where permitted or required by law.
19. Third-Party Websites
Our website may contain links to websites operated by manufacturers, suppliers, carriers, payment providers, marketplaces, social-media platforms, or other third parties.
GLCS is not responsible for the privacy practices or content of third-party websites.
We encourage users to review the applicable third party’s privacy policy before providing personal information.
20. Privacy Policy Changes
GLCS may update this Privacy Policy from time to time to reflect changes in:
* our business;
* technology;
* website functionality;
* service providers;
* information-handling practices; or
* applicable legal requirements.
The current version will be posted on our website and identified by the “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes affecting the use of personal information.
21. Questions, Complaints, and Privacy Requests
GLCS has designated responsibility for privacy compliance to its **Privacy Officer**.
Questions, concerns, access requests, correction requests, or complaints concerning personal information may be directed to:
Great Lakes Carbide Supply
P.O. Box 361
New Dundee, Ontario N0B 2E0
Canada
Email: Info@greatlakescarbidesupply.com
Telephone: 1-519-897-2322
We will review privacy concerns and respond as required by applicable law.